These Terms and Conditions govern your use of Woolbet, operated by Win Top Ltd. By registering an account and using our services, you confirm that you have read, understood, and agreed to be bound by everything set out below. Please read these terms carefully before proceeding.

Eligibility and Account Responsibilities

To register and play at Woolbet, you must be at least 18 years of age. We operate under a licence issued by Curaçao eGaming (licence number ALSI-202509029-FI1), and it is your responsibility to ensure that accessing and using our services is lawful in your country of residence. Adult residents in the United Kingdom are eligible to register and play under these terms.

We operate a strict one-account-per-player policy. Each player may hold only one active account with us. Opening duplicate or additional accounts is not permitted under any circumstances. Where we identify multiple accounts held by the same individual, we reserve the right to close all associated accounts and withhold any balances pending investigation.

When creating your account, you must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and must not share them with any third party. If you suspect that your account has been accessed without your authorisation, you must notify us immediately through our support channels. We cannot be held responsible for losses arising from your failure to keep your credentials secure.

Bonuses, Wagering, and Withdrawals

Any bonus funds credited to your account are subject to wagering requirements before a withdrawal can be requested. Unless otherwise stated in the specific promotion terms, a 35x playthrough applies to bonus funds. During any active wagering period, the maximum permitted bet is £5 per round or spin. Slot games contribute 100% towards meeting your wagering requirement. Attempting to withdraw bonus funds before satisfying the applicable playthrough will result in the forfeiture of those funds.

The minimum deposit required to activate a bonus is £20. Withdrawals are also subject to a minimum threshold of £20. We aim to process approved withdrawal requests within 0–24 hours, though individual payment providers may impose their own processing timescales beyond our control. We reserve the right to carry out identity and payment verification checks before releasing any withdrawal. Failure to provide the documents we request may result in delays or, where fraud is suspected, suspension of the withdrawal.

Prohibited conduct includes, but is not limited to, the use of automated software or scripts to interact with our platform, collusion with other players, fraudulent chargebacks, and any form of bonus abuse. Where we have reasonable grounds to believe that any of these activities have occurred, we may suspend or permanently close the account in question, cancel pending withdrawals, and recover any funds obtained through the breach. Decisions of this nature will be communicated to you in writing.

We reserve the right to amend these Terms and Conditions at any time. Where changes are material, we will take reasonable steps to notify you in advance. Your continued use of Woolbet following the effective date of any update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the service and contact us to close your account. Disputes should be raised with our support team in the first instance; we are committed to resolving complaints fairly and in a reasonable timeframe.